Frequently Asked Questions
Everything you need to know about your RAYMOND WEIL timepiece and shopping experience.
How can I verify the authenticity of my RAYMOND WEIL watch?
Every authentic RAYMOND WEIL timepiece is accompanied by a unique serial number engraved on the case back and a stamped international guarantee card from an authorized retailer.
What is your shipping policy for luxury timepieces?
We offer complimentary, fully insured express shipping on all orders. Each delivery requires a signature upon receipt to ensure the secure arrival of your luxury watch.
What is the duration of the international warranty?
RAYMOND WEIL offers a standard two-year international warranty from the date of purchase. You can extend this to a third year by joining the We Club on our official website.
How often should I have my mechanical watch serviced?
To ensure optimal precision and water resistance, we recommend a complete movement service every 3 to 5 years by a certified RAYMOND WEIL service center.
What is your return policy for online orders?
We accept returns within 14 days of delivery, provided the watch is in its original, unworn condition with all protective films, tags, and packaging intact.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select regional financing options to provide a secure checkout experience.